Términos de servicio

1. Acceptance of Terms

By creating an account or using Menoo (the "Service"), you agree to these Terms of Service. If you do not agree, please do not use the Service. The Service is intended for business use by restaurant owners and food-service professionals ("you", "the Owner").

2. Description of the Service

Menoo is a software-as-a-service platform for creating and publishing digital restaurant menus accessible via QR codes and public links. Menus you publish are, by design, publicly accessible to anyone who scans your QR code or visits your menu link. Do not include information in a menu that you do not wish to make public.

3. Plans, Free Trial & Billing

The Service offers a Free plan and paid subscription plans. Paid plans may include a free trial period; where a payment method is requested at trial start, no charge is made before the trial ends, and you may cancel at any time before the end of the trial to avoid any charge.

Paid subscriptions renew automatically (monthly or yearly, per your selection) until cancelled. You can cancel at any time from your account's billing page; cancellation takes effect at the end of the current billing period, and no partial refunds are provided for the remainder of a period, except where required by law. Prices are shown at checkout; applicable VAT is added where required.

EU right of withdrawal: by starting a subscription you request immediate performance of the digital service and acknowledge that, once the service has been fully performed for the paid period commenced, you lose the right of withdrawal for that period, in accordance with EU consumer law. Where the 14-day withdrawal right applies, you may exercise it by contacting us before making use of the paid features.

4. Your Menu Content & Responsibility

You are solely responsible for the content of your menus: names, descriptions, prices, photos, availability and — critically — allergen and dietary information. Menoo provides structured fields for the 14 EU-designated allergens as a convenience, but does not verify, and cannot verify, the accuracy or completeness of the allergen or other information you publish. Compliance with food-information regulations (including Regulation (EU) No 1169/2011 and any local equivalents) remains your obligation as the food business operator.

You represent that you hold all necessary rights to the content you upload (including photos and logos) and that it does not infringe third-party rights or applicable law. You grant us a non-exclusive licence to host, display, translate, resize and technically process your content solely for the purpose of operating the Service.

5. Automatic Translation

The Service can display machine-generated translations of your menu content into multiple languages. Translations are provided "as is", may contain errors, and are marked as automatic. The menu text in your source language prevails in the event of any discrepancy. Diners are advised within the menu to confirm allergen information with staff; you should ensure your staff can provide accurate allergen information regardless of the display language.

6. Acceptable Use

You agree not to use the Service to publish content that is unlawful, misleading, infringing, defamatory or harmful; not to attempt to breach or circumvent security or plan limitations; not to abuse free plans through automated or mass account creation; and not to resell the Service except under an explicit agency/reseller arrangement with us.

7. Downgrades, Cancellation & Data Retention

If a paid subscription ends or is downgraded, features specific to paid plans stop being displayed, but your premium content is retained, not deleted (for example, photos and additional languages are hidden, not erased), so that reactivating a paid plan restores it. Menus you delete yourself are retained in a soft-deleted state for 30 days and then permanently removed. We may permanently delete data of accounts that remain inactive for an extended period after prior notice to your registered email address.

8. Availability & Changes to the Service

We aim for high availability but do not guarantee uninterrupted operation. We may modify, add or remove features, and will not materially reduce the core functionality of a paid plan during a paid period. We may update these Terms; material changes will be announced via the Service or email, and continued use after the effective date constitutes acceptance.

9. Limitation of Liability

To the maximum extent permitted by law, the Service is provided "as is" and we are not liable for indirect or consequential damages, loss of profits, or damages arising from the content of your menus (including allergen information and translations). Our total aggregate liability for any claims relating to the Service is limited to the amounts you paid to us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Governing Law & Disputes

These Terms are governed by the laws of Greece. Any disputes are subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece. If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

11. Business Information

12. Contact

For any questions about these Terms, contact us at legal@menoo.online or via the contact form.